FREQUENTLY ASKED QUESTIONS
Choose your preferred method of payment through the Payfast Gateway:
• Credit card
• Debit card
• Instant EFT
Credit card payment
We accept Visa and Mastercard
The following bank debit cards are accepted:
• Standard Bank
Customer will need to be on a Vodacom or MTN network and have their cellphone close by,
This payment option is available to customers who bank with FNB, Absa, Standard Bank, Nedbank, and Capitec.
When selecting Instant EFT, select your bank from the list of banks.
Payfast will provide a secure gateway to your banking portal.
Use the information provided below the link to process the EFT. This will include a unique reference number, account details, and the amount. Be sure to use the reference number provided. Click on the link to your preferred banking platform.
Once you have completed the EFT transaction on your banking platform or mobile app., return to the Payfast screen and click on “complete”.
Thereafter, your payment will be verified, and order completed.
Is your payment gateway safe?
“Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.”
Are there shipping charges?
Orders will incur shipping charges, dependant on your location from our business.
NB* There is no cost for shipping anywhere within South Africa, unless subject to returns and exchanges where conditions apply.
How long will it take for my order to arrive?
Orders will take between 1-5 working days for delivery from date of collection. It may take longer depending on where it’s delivered to. We do not deliver to P.O. Box addresses.
Please note, some of our products are “made on order” and this will affect the shipping lead time. We will notify you directly with the new expected shipping date.
Orders will be shipped via courier, road freight economy door-to-door during office hours (Monday – Friday 8am to 5pm) to the address provided by you on the “billing” section. Should you need to change the address, please do so before making the payment.
Since product orders will be delivered to your front door, our local delivery partners will not unpack or assemble any of the items for you.
We ask that you inspect your order upon its arrival and provide a signature of receipt.
Should you have any further questions, please contact us: 078 4601009 or email firstname.lastname@example.org
Your order will only be shipped once payment reflects in our bank account.
What if the courier company is unable to reach me?
It is of utmost importance that the correct delivery address and contact information is provided. It is the customer’s responsibility to take the calls from the courier company.
If non-delivery was a result of the above, then the customer will be responsible for additional costs incurred. New England Design will not be liable for the non-delivery of orders due to incorrect information supplied.
If non-delivery was not a result of the above, the customer must please contact New England to address this.
Do you ship internationally?
Please contact us at: email@example.com Do not purchase online.
Sorry, we unfortunately, cannot make changes to orders once processed online.
Please contact us at: 078 4601009 or through our contact page, Monday – Friday (9am – 4pm)
We welcome your comments and suggestions, thanks for shopping with us!
We have carefully selected, designed and certainly love our product range and hope that you have loved your selections too!
Should you not be satisfied with your purchase, you are welcome to return or exchange your order within 7 days of the date of delivery in its original condition and packaging accompanied with proof of receipt. Please contact New England Design to arrange the collection with the couriers from the customer’s premises. Please note, the courier cost will be for the customer’s account.
Items on sale and “made to order” will not be accepted for refund or exchanges unless due to manufacturing defect.
Once we have received and inspected your returned items, you will be notified by email of receipt of return. If the returned items are of satisfactory condition, you will be refunded by EFT or have the option to exchange the item/s. Please notify us should you not receive your refund.
In the event, that the customer wishes to cancel the order after delivery, the customer will be liable for the courier cost to return the items.
Please note, that New England Design will not accept any returns if items are not in its original condition and packaging, irrespective of the reason for the return.
Exchanges are only allowed on the exact same item or for the same value.
Should you prefer an item of higher value, you may purchase it online, or you may wait for your refund. You may incur additional shipping charges if exchanging a product.
In the event that you receive the incorrect order or the item/s are damaged in transit, please notify us within 2 days of delivery. Please take photographs as proof thereof and send to firstname.lastname@example.org. After evaluation, New England Design will arrange the collection thereof. After receipt and inspection, New England Design will make every attempt to exchange or repair the item/s. If this is not possible, New England Design will process a refund.
If New England Design finds that the items returned are not damaged or defective as claimed by customer, or the items are not in its original condition or packaging, the customer will not be refunded, nor the items exchanged. The customer will be liable for the shipping costs for returning the original items back to the customer.
We endeavour to have the most accurate information of our stock information. In the event, that we may no longer have the product available, for whatever reason, and after payment has been made, we will notify you and offer a refund.